652 Wharncliffe Road South London Ontario N6J 2N4

  519-649-1800 Fax: (519) 649-7987

Accessible Customer Service Plan

Prossler Auto Group is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have the person accompany them on our premises. Fees will not be charged for support persons.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Prossler Auto Group will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training for Staff

Prossler Auto Group will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Training will be provided within 90 days of hire.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Prossler Auto Group's plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Prossler Auto Group's goods and services

Staff will also be trained when changes are made to our Accessible Customer Service Plan.

Feedback Process

We welcome your feedback on the way Prossler Auto Group provides goods and services to people with disabilities. Customers who wish to provide feedback can communicate verbally in person or by telephone or in writing by mail or e-mail to the General Manager. Customers can expect a response within 7 business days. Complaints will be addressed according to our organization's regular complaint management procedures.

Modifications to This or Other Policies

Any policy of Prossler Auto Group that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Availability of Documentation

In addition to the availability of this plan on our websites, our Accessible Customer Service Plan can be requested in other formats by contacting the General Manager. The length of time required to provide alternate formats will vary depending on the format requested. Every effort will be made to process requests in a timely manner.